Order Problems & Return Help

Q: How do I cancel my order?

A: To cancel an order, please email us at
[email protected]
within 12 hours of placing it. After that time frame, your order may have already entered production and cannot be canceled. We strongly recommend reviewing your order details carefully before confirming checkout.

Q: Can I return or exchange my poster?

A: All items at bedspreed are printed on demand just for you. This means we do not accept returns for issues such as choosing the wrong size, design, or color.

However, if the item you receive has a printing error, production defect, or does not match what was shown on our website — we’ll remake it at no charge or issue a refund.

Please send clear photos of the issue to
[email protected], and our team will take care of it promptly.

NOTICE: If you ordered the wrong size due to not checking the size chart:

• We can reprint your order at a no-profit cost — you’ll only pay for production and shipping.
• We’ll send you the sizing chart for confirmation before reprinting.
• An invoice will be issued via PayPal. Once payment is received, we’ll prioritize your reprint order for faster handling.

Q: I made a mistake with my order — what can I do?

A: Mistakes can happen, such as low-contrast designs or mismatched text and background colors (e.g. white text on a white poster). Since our system prints exactly what you submit, we recommend carefully checking the preview before placing your order.

If the issue was caused by our error (wrong item, misprint, etc.), we’ll fix it immediately. Just email us a photo and brief explanation.

If the mistake was on your side, we’ll still assist — but a discounted reprint fee and shipping charges will apply, similar to our custom exchange policy.

Q: My item was defective — what happens next?

A: If we sent you a defective or incorrect item, you won’t need to return it. Just send a clear photo of the problem to
[email protected], and we’ll offer either a full refund or store credit.

In such cases, we kindly ask that you donate the product to a local charity or someone in need — and let us know once you’ve done so. We believe in reducing waste and spreading positivity.

Q: My package was returned — what should I do?

A: If your package was returned to us due to an incorrect or undeliverable address, your tracking information will show a “Return to Sender” status.

Please contact us immediately at
[email protected]. We’ll gladly resend your package once we receive it back. A small reshipping fee ($6–$8) and a handling fee ($2–$4) will apply.